During this project me and three other students worked with Saluta, a occupational health care company. The main problem that Saluta was facing was that they only worked with analog processes and wanted a more efficient way of working. The solution we came up with was a digital prototype where the employees of Saluta could write down and store the results of each and every patient for different companies. With this solution they would be able to work more efficiently and free up additional time and resources. Saluta aims to keep personal contact with their clients, therefore we went for a solution that does not take away the focus from the patient. The solution should also be easy to use and manageable in different environments. In short, what we wanted to do was to help Saluta sort their data in a more efficient and direct way.

Down below I will describe our process from researching the topic, defining the problem and finally showing some solutions we came up with. If you want to read the full report it is available by pressing the big orange button (PS. It is in Swedish).

The main design problem that we identified was about security and confidentiality. For example, who has access to what kind of data. We wanted the co-workers at the companies that Saluta was working with to feel secure and safe while answering the forms and questions. If it was clear that they were anonymous while answering it would lead to more truthful answers. We also wanted to improve the current way of working for Saluta to be more effective and direct, whilst not taking away focus from the patients. The solution should also make the current way of working more effective and automatic.

Another thing we wanted to create and include was a personal compilation for the coworkers. This would include all their personal values and measurements, and what they can do to improve them if they are in the danger zone. We did not decide to focus on this as the MVP (Minimum Viable Product) should only include the form for the nurse to fill out.

This project was very interesting, challenging and exciting to work with. I learned a lot about healthcare and how to design for it. Security and safety was at utmost importance for the co-workers at the companies, whilst efficiency and explicitly were the important parts for the nurses at Saluta. During this project I also expanded my understanding about how to design for different user needs. We had to design for the nurses at Saluta, the co-workers at the companies and the management at the companies.

Even though we focused mostly on the nurses and co-workers, we still had to have all the different parts in mind. The most challening part for me was to understand the complexity of the healthcare system. I had no prior experience or have never worked with healthcare or things like it before. Even though it was very challening, I still definitely thought it was a fun learning experience.